Frequently asked questions

Find the answers to your questions about the 2023 European Social Services Awards Ceremony and the following Networking Event on 16-17 November below.  If you can’t find the answer to your question below, contact

I have been shortlisted, what do I do next?

In order to be eligible to win an award, shortlisted applicant organisations must register a minimum of two representatives to attend the ceremony.

You can find the registration link here.

I was not shortlisted this year, can I still attend the Awards Ceremony?

Yes, the Awards Ceremony is open to everyone to attend.

Where and what time is the Awards Ceremony taking place?

The Awards Ceremony will take place at the Hotel Esplanade n Zagreb, Croatia over two half days on 16-17 November 2023.

16 November | 18:00 – 22:00 CET

  • Awards Ceremony
  • Dinner

17 November | 09:00 – 13:30 CET

  • Networking day with exhibition space and opportunities to meet with ceremony attendees and shortlisted projects
  • Includes interactive thematic sessions with opportunities to speak on person-centred care
  • Lunch

How much is the attendance fee?

Attendance fee includes the Awards Ceremony, three-course dinner and drinks, second-day networking event with coffee and lunch.

  • ESN Members – €98
  • Non-ESN Members* – €166
  • Non-ESN Members (Private Companies) – €235
  • Reduced participant rate** – €82

 * Non-ESN member rate for Public Administration/NGO/third sector organisation/Voluntary sector/University/Research organisation

** The reduced rate applies to participants from the following countries: Croatia (host), Albania, Bosnia-Herzegovina, Montenegro, Serbia, Ukraine, Bulgaria, Romania, and Kosovo. This rate does not apply to Private Organisations from these countries.

Do I need to book my own hotel and travel?

Attendees need to book their own hotel and travel.

Can I cancel my registration for the Awards Ceremony?

It is always possible to replace your registration with someone else, free of charge.

Cancellations before Friday 27 October will receive a refund minus a 15% administration charge.

For cancellations after Friday 27 October, no refund is possible.

Please communicate any changes to your registrations to

Will there be interpretation at the Awards Ceremony?   

There will be English-Croatian simultaneous interpretation available during the Awards Ceremony on 16 November and the Panel discussion on day 2 (17 November).

What is the deadline to pay my attendance fee?

You will receive your contribution request for the delegate fee after your registration to the ceremony. Please, ensure you pay your contribution request within the indicated due date. If you are unable to do so, please contact the ESN team at