Service Delivery

One of the main purposes of social innovation is to improve the lives of people in vulnerable situations using social means. This Award honours innovative approaches in the delivery of social services to provide better quality services that meet the needs of people who require care and support.

Find out more about the shortlisted projects

The Access Hub Simon Community, Scotland

 

A multiagency hub developed in Glasgow bringing together a wide range of services under one roof supporting people experiencing homelessness and radically changing the experience and outcomes for people often excluded from services. From the outset the people who were going to use the facility were involved in the design and delivery ensuring that every aspect of the service created a real sense of care, compassion, personal value and outcomes. Several agencies were brought together to work collaboratively with the team and being part of the culture, approach and delivery of personalised services. Simon Community worked over two years with people in need of their services and partners to design the service and space. Funding was raised through grants and donations and the Access Hub was able to open just as the emergency city centre hotels closed during covid being there when people needed support to be safe.

HOW TO EFFECTIVELY RECRUIT, ASSESS AND TRAIN FOSTER CARERS : Fostering First, Ireland

As a result of Covid-19 restrictions FFI had to review and change its in person practices in recruiting foster carers. to ensure the ongoing availability of fostering families for vulnerable children throughout the pandemic.

Within one month, FFI completely revamped service delivery to operate all stages of the process fully online. Innovative training mediums were introduced with fostering applicants including online group training, the use of virtual reality training -in partnership with Antser, an agency dedicated to create human centred connections- and incorporating ‘virtual children’ into assessment learning. Support and supervision were offered to social workers adapting to changes in practice.

These innovations were evaluated, feedback was sought from service users and staff at all stages of the process, and the changes integrated into FFI’s recruitment and assessment team practices. The changes resulted in FFI increasing the number of carers by 15%.

 

 

TRAINING OF LOW-SKILLED INDIVIDUALS AND PUBLIC EMPLOYEES: Ministry of Interior; Deputy State Secretary for Public Employment and Water Management, Hungary 

The ratio of adults aged 25–64 who participate in lifelong learning is very low in Hungary.  This project aimed to incentivize adults with low qualifications, without any competence or professional qualification required, to participate in education and training to provide an opportunity for them to acquire qualifications, knowledge, skills and competences relevant for the labour market. Due to the severe social, mental and/or health-related problems to be experienced in the target audience and to enhance the efficiency of training, personalized mentoring services are available for participants in all 18 counties. 108,363 individuals have been involved in the project until 31st December 2021 of which 96,357 have completed it successfully. The lessons learnt have provided the basis for a new project which will encompass further human services, the development of which is under way.

LOCAL GOVERNMENT FOR RAPID RESPONSE AND FAST TRACK INCLUSION SERVICES IN DISADVANTAGED URBAN AREAS: Bolzano Social Services, Italy

LGNetEA addressed legally resident migrants in Bolzano (Italy) including families, coming out from structured reception paths or being housed in temporary or night shelters. The multi-disciplinary project team, involving both public and private social workers, aimed to promote the beneficiaries’ rapid housing inclusion to prevent their social marginalization and to resolve the situation of individual precariousness. In order to promote the access to the private property market and to overcome informal accommodations, the project foresaw the realization of tailored education and support paths and personal tutoring and mentoring; interventions for the renovation and adaptation of shelters and houses for solidarity cohabitation; and measures to support rental and housing autonomy. The project included a thematic awareness-raising meeting and the realization of pamphlets and video interviews about housing integration to favour the mutual understanding and cohesion between the local community and the final beneficiaries.

 

FAMILY CARD:INNOVATION TO DIGNIFY: Madrid City Council, Spain

The Family Card is a social aid which provides food and hygiene products assistance by means of a cash card that can be used in any shop. Managed by local social services, the family receives each month an individual card that allows them to purchase products adapted to the criteria, uses, preferences and needs of the family, promoting free choice of products at proximity shops instead of receiving a bag of products without a chance of choice. It is an innovative project that arises as a response to the social crisis generated by COVID19 with the political agreement of the entire corporation. It is developed from a human rights approach with the aim to eliminate stigmatization and provide autonomy and dignity. The initiative is integrated within the strategic action of the city and involves various government areas to simplify procedures and enable continuous monitoring.

KONEKTA2: ARTIFICIAL INTELLIGENCE IN THE HOMES OF DEPENDENT PEOPLE: Fuenlabrada Town Hall, Spain    

When assisting accidents and incidents suffered by elderly or people with dependency, the most common question that relatives and social workers ask themselves is: what if we had arrived earlier? This is the core element of this project. Through the use of sensors and artificial intelligence this Local Social Services System analyses the routine of people at home. Once the routines have been analysed, anomalies can be detected in real time allowing to check the reasons behind them. Every time an anomaly is detected, a message is sent to the relative so that they can analyse the situation accordingly and can act early, anticipating possible risk situations, and thus preventing the deterioration and dependence of the elderly or people with disabilities. This initiative is one more element to support people that desire to stay in their homes.